Privacy Policy

What Information We Collect?

We may collect and process the following categories of personal information ("Collected Information") when you visit or interact with our website or use our services:

• A. Usage Data: Information about your visit, including IP address, geographic location, browser type, referral source, pages viewed, time spent, and other analytical data related to your use of our website or platform.
• B. Contact & Inquiry Data: When you make an inquiry or request services, we may collect: Full name, title, phone number, email address, professional and personal background, location and connection data, application usage data, communications (emails, call logs, and recordings).
• C. Registration & Subscription Data: If you register or subscribe to our services or notifications, we collect: name, email address, phone number.
• D. Medical Information: You may voluntarily upload medical reports for the purpose of case evaluation by hospitals, doctors, or associated healthcare providers. These are shared strictly with relevant medical professionals and not with advertisers or unrelated third parties.

Cookies and Tracking

To enhance your experience and improve the functionality of our website, we use cookies and similar tracking technologies.

What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. These files allow the website to recognize your browser on subsequent visits and help us understand how you interact with our website.

Cookies serve several purposes, such as:

• Enabling basic website functionality
• Remembering user preferences (e.g., language or region)
• Tracking user behavior for analytics and performance insights
• Helping us personalize content and improve navigation
• Allowing third-party services, such as analytics tools or embedded content, to function correctly

Types of Cookies We Use

• Essential cookies – Necessary for website operation (e.g., access to secure areas)
• Performance cookies – Help us understand how users interact with the site
• Functionality cookies – Remember choices you make for improved personalization
• Third-party cookies – Set by trusted service providers like analytics platforms or embedded content

Third-Party Tracking Technologies

We may also partner with third-party analytics and service providers (such as Google Analytics) who place cookies or tracking pixels on your device to collect information about how you use the website.

Your Choices

You can control and manage cookies in your browser settings. Most browsers allow you to block or delete cookies. However, doing so may impact your ability to use some features of this website.

How We Use Your Information

EnrichCarePlus collects and uses personal data (“Collected Information”) to provide high-quality services and improve user experience. The purposes include:

• A. Communication: Responding to inquiries via email, phone, or messaging.
• B. Website and Platform Improvement: Maintain and enhance usability, performance, and security.
• C. Personalization: Tailor content and recommendations.
• D. Marketing and Business Communication: With consent, send promotional updates (opt-out anytime).
• E. Statistical Insights: Generate anonymized usage reports.
• F. Enquiry Monitoring: Track which patient inquiries receive responses.
• G. Advertising and Events: Inform about relevant promotions or events.
• H. Patient Education and Testimonials: With consent, share experiences for awareness.

Lawful Basis for Processing

Our legal basis includes:

• Legitimate interests (service delivery, improvement, communication)
• User consent (e.g., for marketing or testimonials)

Information Sharing

We may share your data with:

• Service providers (e.g., hosting, CRM, call platforms)
• Legal authorities when required
• For legal defense, fraud prevention, or disputes

We do not sell your personal data.

Data Security

At EnrichCarePlus, we take the security of your personal data seriously. We implement reasonable and appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

All personal data provided to us or collected by us is stored on secure servers that are protected by firewalls and encryption protocols. Access to this data is restricted to authorized personnel only, based on business needs and confidentiality obligations.

However, please note that data transmission over the Internet can never be fully secure. While we do our best to protect your personal information, we cannot guarantee the absolute security of data transmitted to or from our website or platform. Any transmission is at your own risk.

pWe encourage you to:

• Use strong, unique passwords;
• Log out after accessing our services from public or shared devices;
• Avoid sharing sensitive information over unencrypted or unsecured channels.

EnrichCarePlus will never ask you for your passwords. You are solely responsible for maintaining the confidentiality of your login credentials and for any activity under your account.

Data Transfers

EnrichCarePlus operates from Noida, India. By submitting your personal data via our website or platform, you acknowledge and agree that your information may be transferred to, processed in, and stored in India. While data protection laws in India may differ from those in your country of residence, we take appropriate steps to ensure that your data receives a level of protection consistent with applicable data privacy laws.

We may also transfer your personal data to trusted third-party service providers, as detailed in the “Sharing Collected Information” section. These providers assist us in delivering services such as:

• Data center hosting
• Customer relationship management (CRM)
• Group email and communication platforms
• Survey tools (SaaS-based)
• IT service management and support software

All such third parties are contractually obligated to handle your data in accordance with applicable data protection laws and are bound by strict confidentiality obligations. These providers:

• May only access your data to the extent necessary to provide contracted services;
• Must comply with relevant data protection and privacy regulations.
• Are not permitted to use your personal data for any other purpose.

We ensure that any onward transfers of your data comply with international privacy principles, including Standard Contractual Clauses or other legally recognized mechanisms when data is transferred outside your jurisdiction.

Data Retention

We retain your personal data for as long as it is necessary to fulfill the purposes for which it was collected, including to provide you with services, comply with legal obligations, resolve disputes, enforce our agreements, and maintain system integrity.

Unless otherwise required by applicable law or regulation, your data will be retained until:

• You, or an authorized representative from your organization, formally request deletion; or
• We determine that retaining the data is no longer necessary for business, legal, or operational purposes.

We may, at our discretion, periodically review, archive, or purge data from our systems to ensure optimal performance, data minimization, and compliance with best practices in data lifecycle management.

Requests for data deletion can be submitted by contacting us at: support@enrichcareplus.com.

Please note that in some cases, residual copies of personal data may be retained in backup systems for a limited period, as required for business continuity or legal compliance.

Modification of Privacy Notice

We reserve the right to update or modify this Privacy Policy at any time, to reflect changes in our practices, legal or regulatory requirements, or for other operational purposes. When we make changes, we will revise the "Last Updated" date at the bottom of this page.

We encourage you to review this page periodically to stay informed about how we are protecting your personal data. Your continued use of the website and services after any such updates constitutes your acceptance of the revised policy.

If the changes are material, we may also provide notice by prominently posting a notice on our website or by directly sending you a notification, where appropriate.

Third-Party Websites

This website may contain links to third-party websites that are not owned or controlled by EnrichCarePlus Please be aware that we are not responsible for the privacy practices, data protection measures, or content of such third-party websites. The inclusion of a link does not imply endorsement of the linked site or any association with its operators.

We encourage you to review the privacy policies and terms of use of any external sites you visit. Your interactions with any third-party website are solely governed by the policies of those websites, and any personal data collected by them is subject to their own practices, for which we assume no responsibility or liability.

Accessing your Personal Data

If you use this website, you may request access to the personal data we hold about you. Upon receiving such a request, EnrichCarePlus will provide access to your personal data and, where applicable, allow you to correct, amend, or delete information that can be demonstrated to be inaccurate or incomplete. Please refer to the Contact Us section on our website for submitting such requests.

If you are a registered platform user, you are responsible for ensuring that your personal data is accurate and up to date. We rely on you to make any necessary updates or corrections, particularly regarding contact details and other information required for operational or invoicing purposes.

Your Rights

• Right to rectification : You are entitled to request the correction of any inaccurate, incomplete, or outdated personal data.
• Right of access : You may request access to your personal data, including a copy of the data we hold about you.
• Right to withdraw consent : Where we rely on your consent as the legal basis for processing, you may withdraw that consent at any time. This does not affect the lawfulness of any processing carried out before your withdrawal.
• Right to erasure : Under certain conditions, you may request the deletion of your personal data (“right to be forgotten”).
• Right to lodge a complaint : If you believe your personal data is being processed in violation of applicable data protection laws, you have the right to file a complaint with the supervisory authority in your place of residence, employment, or the location of the alleged infringement.

Contact support@enrichcareplus.com to exercise these rights.